Top Cleaning agrees to perform the work specified by the Client in professional manner using every care to accomplish a satisfactory service.
By ordering Top Cleaning services via telephone, e-mail, fax or website the client is agreeing to be bound by Top Cleaning Terms and Conditions of Service.
Here is no registration or introduction fee for joining Top Cleaning. You only pay our hourly rate.
Its the agency responsibility to introduce to the clients only reliable and trustworthy cleaners. All the cleaners registered with us and working on our behalf have been fully screened through a personal interview and checking of references and employment history.
Whilst the Agency takes care in obtaining and checking references and interviewing potential applicants, the Client is strongly advised to satisfy themselves with the suitability of the applicant.
Top Cleaning will provide a replacement cleaner if the Clients regular cleaner is not available.
We do not employ the cleaners. All the cleaners are self-employed and the payment of Tax and NIN as a vetted independent person is their own responsibility.
Our cleaners work any day of the week including Bank Holidays. If your cleaning visit is due on a Bank Holiday and you haven't called or e-mailed to cancel the visit, the regular amount due for that cleaning visit will be charged regardless of whether the cleaner has cleaned your property or not.
Top Cleaning will provide all cleaning material and equipment on request. Please note that this may be subject to a surcharge.
The Client is responsible for providing the tasks list, cleaning materials and equipment when booking a regular or one-off cleaning service. Cleaning equipment must be in full working order. In the case where cleaning materials and equipment are not provided/not in full working order, the result from the cleaning visit may not be successful, Top Cleaning cannot be held responsible and no refund can be claimed by the Client for the job in question.
The Client must allow the cleaner access to hot water and power.
Minimum requirements: 2 hours minimum for regular cleaning weekly, 3 hours minimum for regular cleaning fortnightly, 3 hours minimum for one-off and spring cleaning.
Payment must be made by debit/credit card before the cleaning visit. We accept Master card/Visa/Switch/Solo or cheque.
The Client may terminate the regular cleaning service by giving one-week notice in writing specifying last cleaning date.
The Client may cancel/skip a cleaning visit by giving at least 24 hours notice. Otherwise If not notified on time Top Cleaning will charge the full amount for the cleaning visit and no refund can be claimed.
If, after an offer of Engagement has been made to the cleaner, the Client decides for any reason to withdraw it, the Client shall be liable to pay the Agency a minimum fee of £50.
Any prospective client who decides to engage a cleaner, having previously rejected that same person when introduced by Top Cleaning, will be liable to pay to the Agency our referral fee - £250.
By entering under this Terms and Conditions with Top Cleaning, after the termination of the cleaning service providing by Top Cleaning, the Client must not hire or use any home-related services provided by a present or past cleaner introduced to the Client by Top Cleaning. If the Client does wish to hire or use home-related services provided by such a cleaner our referral fee is £250.
The Client must pay to Top Cleaning any amounts that he/she owes under this Terms and conditions.
Top Cleaning reserves the right to cancel the cleaning service with immediate effect due to non payment.
Top Cleaning reserves the right to make any changes to any part of these terms and conditions.
Regular domestic cleaning service
The client must pay to Top Cleaning £8.00 per hour, we require 2 hours minimum per visit. Payment must be made by debit/credit card, cash or cheque on the day of the cleaning visit or at the end of the month upon receipt of a monthly invoice. The Client's card is charged on a weekly/fortnightly/monthly basis according to the client's request for number of cleaning hours and interval between visits. The Client must supply the tasks list, cleaning materials and equipment. Top Cleaning cannot be held responsible for unsuccessful cleaning visit if the cleaning stuff is not supplied in full working order.
One off cleaning services
The Client must pay to Top Cleaning £10.00 per hour for a one-off cleaning visit, we require3 hours minimum per visit. Payment must be made by debit/credit card before the cleaning visit or the Client may pay only a deposit at the time of booking and the rest of the amount on the day the job is completed. The Client must supply the tasks list, cleaning materials and equipment. Top Cleaning cannot be held responsible for unsuccessful cleaning visit if the cleaning stuff is not supplied in full working order.
Move in/out cleaning
The Client must pay to Top Cleaning £10.00 per hour for a one-off cleaning visit, we require 3 hours minimum per visit. Payment must be made by debit/credit card before the cleaning visit or the Client may pay only a deposit at the time of booking and the rest of the amount on the day the job is completed. The Client must supply the tasks list, cleaning materials and equipment. Top Cleaning cannot be held responsible for unsuccessful cleaning visit if the cleaning stuff is not supplied in full working order. Any building work or washing walls, ceilings, balconies and etc. must be required from our Great team cleaning of labourers, painters and etc. Washing up/laundry is not included in Move in/out cleaning. The place must be vacated from all the furniture.
As part of this type of cleaning we will do:
Clean all windows, window frames, sills.
Clean all skirting and wash the doors.
Wash all sockets and switches.
Clean all skirting boards.
Clean all kitchen, bedroom, living room and etc. cupboards inside and out.
Clean and polish all kitchen, bedroom, living room and etc. surfaces and wooden works.
Clean toilets inside and out.
Wash the tiles and all basins in the bathrooms.
Hoover and mop all floors and stairs.
Make sure all the property is dust free.
Great team cleaning
The Client must pay to Top Cleaning £25.00 per hour, we require 2 hours minimum per visit. Payment must be made by debit/credit card before the cleaning visit or the Client may pay only a deposit at the time of booking and the rest of the amount on the day the job is completed. For Move in/out cleaning, Spring/One off cleaning and after builders cleaning the client may require our Great team cleaning. We will provide you with all the cleaning materials and equipment. The client is responsible for supplying the task list. Washing up/laundry is not included in Great team cleaning. The place must be vacated from all the furniture.
After builders cleaning
The Client must pay to Top Cleaning £10.00 per hour, we require 3 hours minimum per visit or £25 per hour if using Great team cleaning. Payment must be made by debit/credit card before the cleaning visit or the Client may pay only a deposit at the time of booking and the rest of the amount on the day the job is completed.
For After builders cleaning the client must supply task list. Top Cleaning will provide you with all the cleaning materials and equipment on request or the client must supply all the cleaning stuff. Top Cleaning cannot be held responsible for unsuccessful cleaning visit if the cleaning stuff is not supplied in full working order. Any building work or washing walls, ceilings, balconies and etc. must be required from our Great team cleaning of labourers, painters and etc. Washing up/laundry is not included in Move in/out cleaning. The place must be vacated from all the furniture.
We will remove all labels from bathroom, windows, toilets and kitchen.
Clean all floors of any paint and plaster.
Clean all windows of any paint and plaster.
Clean all windows, window frames, sills.
Clean all skirting and wash the doors.
Wash all sockets and switches.
Spot clean walls and ceilings.
Clean all skirting boards.
Clean all kitchen, bedroom, living room and etc. cupboards inside and out.
Clean and polish all kitchen, bedroom, living room and etc. surfaces and wooden works.
Clean toilets inside and out.
Wash the tiles and all basins in the bathroom.
Hoover and mop all floors and stairs.
Make sure all the property is dust free.
Office Cleaning
The client must pay to Top Cleaning £8.00 per hour, we require 2 hours minimum per visit. Payment must be made by debit/credit card, cash or cheque on the day of the cleaning visit or at the end of the month upon receipt of a monthly invoice. The Client's card is charged on a weekly/fortnightly/monthly basis according to the client's request for number of cleaning hours and interval between visits. The Client must supply the tasks list, cleaning materials and equipment. Top Cleaning cannot be held responsible for unsuccessful cleaning visit if the cleaning stuff is not supplied in full working order.
Party help
The client must pay to Top Cleaning £10.00 per hour, we require 2 hours minimum per visit. Payment must be made by debit/credit card, cash or cheque on the day of the cleaning visit or at the end of the month upon receipt of a monthly invoice. The Client's card is charged on a weekly/fortnightly/monthly basis according to the client's request for number of cleaning hours and interval between visits. The Client must supply the tasks list, cleaning materials and equipment. Top Cleaning cannot be held responsible for unsuccessful cleaning visit if the cleaning stuff is not supplied in full working order.
Estate agents
For regular domestic/on off cleaning please see Domestic cleaning. For Move in/out cleaning please see Move in/out cleaning and for after builders cleaning please see After builders cleaning.
Top Cleaning offers numerous labourers, painters and decorators, window cleaners, carpenters, tailors, kitchen/bathroom fitters for quick repairs before selling/letting properties. Our experienced staff holds CIS cards and provides all the necessary tools and equipment for their work. It is the clients responsibility for the provisions of the equipment to change in the property, paints and etc. Prices are negotiable.
Industrial cleaning
Terms and conditions, prices and all details for Industrial cleaning are subject on negotiation and contract.
